Shipping & Returns
We ship worldwide from Australia. Because the global situation is constantly changing due to the current climate, we ask for your understanding that shipping times could be delayed and this is out of our control.
We ship all orders within Australia and to New Zealand via Australia Post. Shipping by TNT is available domestically. Please enquire if you would like this option.
SEKO is our worldwide shipping partner to most countries. There are certain locations including Canada and parts of Europe that an alternative carrier will be used. Depending on location, typical delivery is within 7-14 days, however due to the current COVID situation there could be unexpected delays.
Orders received by 11 am (AEST) are processed the same day barring any order discrepancies such as address, other vital shipping info or qualifications. Orders received by 11 am (AEST) will most likely ship the same day, but on occasion will ship the next business day.
We do not ship on Saturday, Sunday, or holidays. All orders ship from Currumbin, QLD, Australia.
Import Duties, Taxes and Brokerage Fees
Import duties, taxes, and brokerage fees required by customs of the importing country are not included in the shipping and handling cost. Therefore, International customers are solely responsible for paying such duties, taxes, and fees. These costs vary widely from country to country, so be sure to contact your local customs agency for more details before placing your order. If for any reason, you refuse your shipment, we cannot refund the following things: original shipping and handling cost, charges for return shipping, and any import duties, taxes, and brokerage fees.